Client Experience

“It is our goal to provide you with the best experience possible in every interaction.”

Nikki Burman
Director of Client Experience

Our Client Experience team is ready to help you. Contact us by using the chat icon in the lower right of your screen or by clicking Support in the BLOC App menu.

Below are a few of the most common requests and frequently asked questions.

To update your billing information, click here to log into your account and make updates in the “Payment methods” section of your account.

We currently allow Online Coaching freezes for medical purposes or military deployments. If one of these applies to you or you have additional questions about account freezes, please contact the Experience team using the chat icon in the lower right of your screen or click Support in the BLOC App menu.

Is something stopping you from training how you want to? Training may sometimes have to take a lower priority, you may need to take time off, or you may think it’s time to part ways. We understand!

But, maybe there’s a way to adjust your training to accommodate what life is demanding of you right now. We’ve learned that we can work around nearly every situation. Even if that doesn’t mean sticking with us, we may be able to help. Our Director of Client Experience, Nikki Burman, would love to talk to you and explore options that could work well for you. You can send her an email directly at or click here to schedule a call with her.

If you do need to cancel part or all of your Barbell Logic services, simply fill out this form to request cancelation.


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